Refund policy

1. Return Period:

Customers may return a sewing machine within 14 days of the purchase date, provided that:

• The machine has not been used.
• It is returned in its original packaging with all accessories, manuals, and proof of purchase.

2. Inspection:

All returned machines will be inspected by our technical team to ensure they meet the return conditions.

3. Non-Returnable Cases:

• Machines that have been used or damaged by the customer.
• Missing original packaging or accessories.
• Custom orders or specially modified machines.

4. Refund Process:

Approved returns will be refunded within 14 working days via the original payment method or store credit, depending on customer preference.

5. Return Location:

Returns can be made directly at our service center or through an approved dealer.