After Sales Service

Warranty Cards

Warranty FAQ

Frequently Asked Questions About Your Warranty
What is the warranty period and what does it cover?

Warranty Period:

  • Industrial Sewing Machines: 3 years from date of purchase
  • Home Sewing Machines: 1 year from date of purchase

Coverage:
The warranty covers manufacturing defects only, starting from the date of purchase shown on your warranty card or proof of purchase.

Not Covered:

  • Physical damage (transportation, dropping, misuse, accidents)
  • Electrical problems from unstable or incorrect power supply
  • Damage from misuse or improper operation
  • Consumable parts (hook, bobbin, needle, normal wear and tear)
  • Foreign objects inside the machine
  • Transportation damage
What costs am I responsible for?

Transportation Costs: The customer is responsible for the technician's transportation cost to and from the machine's location.

Warranty Service: The service itself is provided according to the applicable warranty terms at no additional charge, unless the repair falls outside warranty coverage.

What voids my warranty?

The warranty may be voided by:

  • Repairs, modifications, or adjustments by unauthorized technicians
  • Installation or use of unauthorized or non-approved spare parts
  • Unauthorized disassembly or self-repair before contacting customer service
  • Missing or incomplete official warranty stamp on your warranty card
  • Any use that does not follow the machine's operating instructions
What should I do if my machine has a problem?

Do NOT disassemble, modify, or attempt repairs yourself.

Instead:

  1. Contact customer service immediately
  2. Provide:Warranty cardProof of purchaseMachine model and serial numberDescription of the problem

Our support team will guide you through the appropriate procedure.

How do I keep my warranty valid?
  • Use the machine according to the operating instructions
  • Use a stable and suitable electrical supply (use voltage regulator when required)
  • Use only approved spare parts
  • Do not modify the machine
  • Use only authorized technicians
  • Keep your warranty card and proof of purchase safely
  • Always contact customer service before any repair

Where Should I Apply for My Warranty?

Distributor Warranty

If you purchased the machine from a distributor:

Please contact the same distributor you purchased the machine from to apply for your warranty.

Customer Warranty

If you purchased the machine directly from Sokkar Mecca:

Please contact Sokkar Mecca directly to apply for your warranty.

All other warranty terms and conditions are the same for both customers.

When you buy a product from Sokkar Mecca you are guaranteed service that ensures your peace of mind. Sokkar Mecca has facilities with over 40 skilled mechanics and 10 electronic experts operating simultaneously to ensure that customer never experience a delay in operations.