Warranty Cards
Warranty FAQ
Warranty Period:
- Industrial Sewing Machines: 3 years from date of purchase
- Home Sewing Machines: 1 year from date of purchase
Coverage:
The warranty covers manufacturing defects only, starting from the date of purchase shown on your warranty card or proof of purchase.
Not Covered:
- Physical damage (transportation, dropping, misuse, accidents)
- Electrical problems from unstable or incorrect power supply
- Damage from misuse or improper operation
- Consumable parts (hook, bobbin, needle, normal wear and tear)
- Foreign objects inside the machine
- Transportation damage
Transportation Costs: The customer is responsible for the technician's transportation cost to and from the machine's location.
Warranty Service: The service itself is provided according to the applicable warranty terms at no additional charge, unless the repair falls outside warranty coverage.
The warranty may be voided by:
- Repairs, modifications, or adjustments by unauthorized technicians
- Installation or use of unauthorized or non-approved spare parts
- Unauthorized disassembly or self-repair before contacting customer service
- Missing or incomplete official warranty stamp on your warranty card
- Any use that does not follow the machine's operating instructions
Do NOT disassemble, modify, or attempt repairs yourself.
Instead:
- Contact customer service immediately
- Provide:Warranty cardProof of purchaseMachine model and serial numberDescription of the problem
Our support team will guide you through the appropriate procedure.
- Use the machine according to the operating instructions
- Use a stable and suitable electrical supply (use voltage regulator when required)
- Use only approved spare parts
- Do not modify the machine
- Use only authorized technicians
- Keep your warranty card and proof of purchase safely
- Always contact customer service before any repair
Where Should I Apply for My Warranty?
Distributor Warranty
If you purchased the machine from a distributor:
Please contact the same distributor you purchased the machine from to apply for your warranty.
Customer Warranty
If you purchased the machine directly from Sokkar Mecca:
Please contact Sokkar Mecca directly to apply for your warranty.
All other warranty terms and conditions are the same for both customers.
How to Purchase via Installments
Choose your machine
Browse & select the sewing machine. Add to cart or click “Buy it now”.
select machine
Fill shipping details
Enter your contact & address info: country, full name, street, city, phone. Save for next time.
continue to payment
Online payment
Select “Pay via Debit/Credit/Wallets/Installments”. Click “Pay now” – you’ll be redirected securely.
proceed securely
Pay later & finance
Choose “Pay Later” tab, then pick your finance provider: Aman, Halan, TRU, Mylo or others.
choose provider
Enter your ID
Provide your mobile number and either National ID or Finance Company ID. Click Continue.
continue
Choose installment plan
Pick your preferred duration: 6, 9, 12, 15, 18, 24, or 36 months. Review monthly amount, then Continue.
select plan
Verify OTP & submit
Enter the 6-digit OTP sent to your mobile. If you don’t receive it, click Resend. Then Submit.
complete purchase